Total Quality Management (TQM) Training Presentation

➡️ Sample File: ➡️ Total Quality Management Presentation

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➡️ Refer to the below details of this Presentation Bundle

• Total Quality Management Complete Presentation – 676 Slides
• Excel Template for Total Quality Management

➡️ YOU WILL LEARN BELOW THINGS IN THIS PRESENTATION

• MODULE 1: INTRODUCTION TO TOTAL QUALITY MANAGEMENT
• MODULE 2: PRINCIPLES AND PRACTICES OF TQM
• MODULE 3: TQM TOOLS AND TECHNIQUES
• MODULE 4: IMPLEMENTING TQM
• MODULE 5: QUALITY MANAGEMENT SYSTEMS
• MODULE 6: MEASUREMENT AND EVALUATION
• MODULE 7: CASE STUDIES AND REAL-WORLD APPLICATIONS
• MODULE 8: ADVANCED STATISTICAL TOOLS FOR TQM
• MODULE 9: CUSTOMER RELATIONSHIP MANAGEMENT IN TQM
• MODULE 10: INNOVATION AND FUTURE TRENDS IN QUALITY MANAGEMENT
• TIPS FOR SUCCESSFUL IMPLEMENTATION OF TQM
• Tips For Successful Implementation of TQM

➡️ Module 1: Introduction to Total Quality Management

• What is Total Quality Management (TQM)?
• Definition of TQM
• History Of Total Quality Management
• How Does Total Quality Management (TQM) Work?
• Key Elements of Total Quality Management
• TQM Examples
• Benefits of Implementing TQM
• Deming’s Philosophy of Quality
• Deming’s 14 Points Complete Management Philosophy
• Juran Philosophy
• The Juran Quality Trilogy
• Juran’s Three Steps to Progress
• Juran’s Ten Steps to Quality
• Crosby Philosophy
• Zero Defect Concept by Crosby
• The Fourteen Steps to Quality Improvement by Crosby
• The Quality Vaccine Concept by Crosby
• The Importance of TQM in Modern Business
• Deming Prize
• Why Deming Prize?
• Deming Prize Framework
• 4 Categories of The Deming Prize
• Structure and Roles of the Deming Prize Committee
• Deming Prize Typical Roadmap
• 4 Pillars of TQM
• What is Quality Management?
• The 4 Pillars of Quality Management
• The Connection Between Quality Management & TQM
• TQM Policy
• Daily Work Management
• Cross Functional Management in TQM
• Employee Engagement in TQM
• Limitations of TQM Implementation
• Benefits of TQM Implementing
• Case Study of Successful TQM implementation

➡️ Module 2: Principles and Practices of TQM

• Fundamental Principles of TQM
• TQM Frameworks and Models
• What is the EFQM Excellence Model?
• RADAR Tool for EFQM Excellence Model
• EFQM Recognition for Excellence
• The Baldrige Framework For Excellence
• ISO 9000 Series of Quality Management System Standards

➡️ Module 3: TQM Tools and Techniques

• Total Quality Management Tools and Techniques
• Data-Driven Decision Making
• Benefits of Data-Driven Decision Making
• Different Types of Data
• What are Types of Data in Statistics?
• Data Collection Methods
• Basic Statistical Tools for TQM
• Different Problem-Solving Techniques
• Root Cause Analysis
• Why Problem Analysis is Required?
• Basic Approach Points for Doing an RCA
• Steps & Sequence of RCA
• Five Reasons for Breakdowns
• Five Steps of RCA Process
• Benefits of Root Cause Analysis
• 5 Why analysis (Why-Why Analysis)
• What is The Problem, Cause, Root Cause, And Countermeasure?
• Key Points of Why-Why Analysis
• How to Perform Why-Why Analysis?
• Idea of Countermeasure
• Example of Five Why Analysis
• Excel Templates of Why Why Analysis
• Benefits of 5 Why Analysis
• PDCA Cycle Problem Solving
• Four Phases of the PDCA Cycle
• Examples of the PDCA Cycle Can Be Used In Different Industries
• Benefits of PDCA Cycle

➡️ Module 4: Implementing TQM

• Implement A Total Quality Management System
• Planning and Preparation For TQM Implementation
• Setting Objectives & Benchmarks
• Organizational Culture and Change Management
• Building A Culture of Quality in TQM
• Overcoming Resistance to Change in TQM
• Role Of Top Management in TQM

➡️ Module 5: Quality Management Systems

• Process Management and Improvement
• Process Mapping and Analysis
• What is Lean Manufacturing?
• What is the Six Sigma Methodology?
• Different Approaches of Six Sigma:
• Six Sigma as a Symbol
• Six Sigma as a Value
• Six Sigma as a Measure (Metric Approach)
• Six Sigma as a Benchmark
• Six Sigma as a Method
• Six Sigma as a Philosophy
• Six Sigma as a Tool
• What is Quality?
• The Different Meanings of Quality
• Different Definitions of Quality
• Eight Dimensions of Quality
• What is Quality Assurance?
• Key Activities Quality Assurance
• Key Elements of the Quality Assurance Program
• Quality Assurance Tools
• What is Quality Control?
• Key Activities Quality Control
• Key Elements of Quality Control Program
• Quality Control Tools
• Different Quality Standards and Compliance
• Internal And External Quality Audits
• Internal Quality Audits
• External Quality Audits

➡️ Module 6: Measurement and Evaluation

• Measurement and Evaluation
• Performance Metrics and KPIs in TQM
• How To Design Effective KPIs?
• What is Balanced Scorecard?
• Balanced Scorecard Framework Fundamentals
• Example of Balanced Scorecard Framework
• Benefits of Balanced Scorecard Framework
• What is Continuous Improvement and Innovation?
• Continuous Improvement
• Innovation
• Benchmarking and Best Practices
• Benchmarking
• Objectives of Benchmarking
• Different Types of Benchmarking
• Best Practices
• Key Characteristics of Best Practices
• Examples of Best Practices
• How to Fostering Innovation Within TQM

➡️ Module 7: Case Studies and Real-world Applications

• TQM Applications in Different Sectors
• TQM Applications in Manufacturing Industry
• TQM Applications in Healthcare Sector
• TQM Applications in Service Industry
• TQM Applications in Education Sector
• TQM Applications in Financial Sector
• Challenges for TQM Implementation
• Success Stories of TQM Implementation
• Analysis of Real-World TQM Implementation Case Study

➡️ Module 8: Advanced Statistical Tools for TQM

• Advanced Statistical Tools for TQM
• What is Statistical Process Control (SPC)?
• Concepts And Applications Of SPC
• Concepts Of SPC
• Applications of SPC
• Introduction of Control Chart
• Types The Control Chart
• Classification of Control Chart
• Design of Experiments
• Basic Flow for Design of Experiments
• Factors in an Experiment
• Design of Experiments Terminology
• Design of Experiments (DoE) – 5 Phases
• DOE Phase 1. Planning
• DOE Phase 2. Screening
• DOE Phase 3. Modelling
• DOE Phase 4. Optimizing
• DOE Phase 5. Verifying
• Items to Avoid When Conducting a Designed Experiment
• Basic Principles Of Experimental Design
• Application Of DOE in Quality Improvement
• What is Advanced Data Analysis?
• Advanced Data Analysis Techniques
• What is Regression Analysis?
• Formula of Simple Linear Regression Analysis
• How to Interpret Regression Analysis?
• Real-life Examples of Regression Analysis
• Types of Regression Analysis
• What is Multivariate Regression?
• Multivariate Regression Analysis
• Assumptions in Multivariate Regression Analysis
• The Basic Concept for Hypothesis Testing
• Hypothesis Testing
• How Hypothesis Testing Works?
• Null Hypothesis and Alternate Hypothesis
• Example of Null Hypothesis & Alternate Hypothesis

➡️ Module 9: Customer Relationship Management in TQM

• Customer Relationship Management in TQM
• Understanding Customer Needs
• Methods For Capturing Customer Feedback
• Analyzing Customer Data for Quality Improvement
• Building Customer Loyalty Through Quality
• Case Studie on Customer-Centric Quality Improvements
• Technology in Customer Relationship Management
• Utilizing CRM Systems in Quality Management
• Leveraging Data Analytics for Customer Insights

➡️ Module 10: Innovation and Future Trends in Quality Management

• Innovation Management in TQM
• Emerging Trends and Technologies in TQM
• The Impact of Digital Transformation On TQM
• The Role of Artificial Intelligence (AI) In Quality Management
• Role Of Internet of Things (IoT) In Quality Management
• Role of Big Data in Quality Management
• Future Challenges and Opportunities in TQM
• Anticipating Future Developments in Quality Management Practices
• Preparing For the Evolving Landscape of Global Business & Quality Standards